Shipping policy

Upon receipt of your order, please check your purchases carefully. Verify that the size and style is what you ordered. If Dominex has made an error, we will correct our error as quickly as possible at no additional charge to you.

Please make note of these simple guidelines:

• All returns/exchanges must be made within 30 days of receipt of product
• For health and sanitary safety, no open packages may be returned
• The "customer" will be responsible for the shipping back to our warehouse
• Your refund will be processed after the cost of shipping and a 25% re-stocking fee have been deducted
• Your exchange will be processed after we receive the original order in our warehouse and depending on the reason for the exchange a re-stocking fee up to 25% could be applied
• You must contact us prior to sending back a return for refund, or return for exchange
• We will issue you a return authorisation number (RA) that must appear on the outside of the return box
• We cannot accept shipments that do not have an RA numbers listed on the box
• If a damaged and/or defective product is returned without a return authorisation code (RA), the customer will not be eligible to receive a replacement or refund